Published on: Nov 26, 2010
Training by Two Tomorrows has helped make corporate responsibility (CR) the most improved area of business performance at facilities services company ISS.
In a recent employee survey, scores given by employees for the company’s level of social responsibility rose by 11 compared to scores in 2009.
The training for senior managers at ISS, one of the largest private employers in the UK, is a key element of the firm’s CR strategy. By equipping senior sales and operational staff with a greater knowledge of CR, breaking down the jargon, explaining the business context and highlighting what they could do to drive improvements, the course has created ambassadors who spread the CR message to their teams.
Steve Workman, head of corporate responsibility at ISS, says: “One of the greatest challenges in a people business is tapping our staff’s natural desire to help the company do better. Most people want to do their bit and training provides the forum to do that.
“Two Tomorrows has developed a course that covers the basics, but also builds teamwork and enthusiasm, while providing clear understanding of how each person can contribute to the overall strategy.”
Jason Perks, group director of Two Tomorrows, comments: “To have such positive results in the midst of the recession is testament to the work of the CR team at ISS.
“Our training is tailored to the needs of each client, but benefits from our years of experience providing the world’s leading IRCA-certified CR course. This enables us to help companies like ISS build capacity with core members of staff, empowering them to inspire their teams. The training is not just about building knowledge, but sharing experience across departments, where staff often don’t get a chance to communicate with one another about issues which often really matter.”
Steve Workman continues: “We are planning more courses next year and are looking at what further training and capacity building is needed to move up to the next level of engagement across the company.”